Customer Care
Find answers to frequently asked questions about House of Terrie Nelson, including shipping, Wonder & Whimsy, products, photography, creative services, and ordering.
FAQ
Frequently Asked Questions
We're so glad you're here. Below are answers to some of our most common questions. If you don't see what you're looking for, we'd love to hear from you.
What is House of Terrie Nelson?
House of Terrie Nelson is a creative lifestyle studio centered around intentional living, thoughtful design, storytelling, editorial photography, curated collections, and meaningful experiences for families and brands.
What is Wonder & Whimsy?
Wonder & Whimsy is our monthly mailbox experience designed for curious children and families. Each edition includes creative activities, educational discoveries, art, conversation prompts, nature-inspired adventures, and seasonal keepsakes.
Is Wonder & Whimsy only for homeschool families?
Not at all. Wonder & Whimsy is designed for any family who values creativity, curiosity, and meaningful time together, whether you homeschool, attend traditional school, or simply enjoy learning beyond the classroom.
Do you offer photography services?
Yes. Through Terrie Images, we offer editorial photography, creative direction, brand campaigns, hospitality storytelling, and wedding photography.
Do you travel?
Absolutely. We are available for projects throughout Florida and select destinations across the United States and internationally.
When will my order ship?
Most orders are processed within 3–5 business days. Seasonal collections and pre-orders may have extended processing times, which will always be noted on the product page.
Do you accept returns?
Because many of our products are handmade, limited edition, or created in small batches, all sales are final. If your order arrives damaged or incorrect, please contact us within seven days of delivery.
How can I stay updated on new collections?
The best way is to join our email list. Subscribers receive early access to new releases, seasonal collections, exclusive updates, and behind-the-scenes inspiration.
Do you offer collaborations?
Yes. We enjoy partnering with brands, artisans, creators, hospitality businesses, and like-minded companies whose values align with ours. Please visit our Contact page to inquire.
How can I contact you?
You can reach us through our Contact page or email us directly at hello@houseofterrienelson.com. We look forward to hearing from you.
At House of Terrie Nelson, every product, collection, and experience is created with intention. Whether you're discovering Wonder & Whimsy, exploring our creative services, or shopping one of our seasonal collections, we want your experience to feel simple and enjoyable. If you can't find the answer you're looking for, we're always happy to help.
A Considered Rental Experience
Tabletop rentals from House of Terrie Nelson are offered with intention, care, and respect for the moments they’re part of. This page outlines what you can expect when working with the House — from inquiry to return — so the process feels clear, calm, and aligned from the beginning.
The Inquiry Process
All tabletop rentals are offered by inquiry to ensure availability, alignment, and thoughtful care for each piece.
Once your inquiry is submitted, we’ll review your event details and respond with availability, next steps, and any clarifying questions. This allows us to support gatherings that align with the House and ensure each rental is handled with intention.
Response times and timelines will always be communicated clearly
Availability & Lead Time
Our rental collections are limited and curated in small quantities. Because of this, availability may vary by date, season, and collection.
We recommend inquiring as early as possible to ensure the best alignment. Specific inventory details are shared during the inquiry process rather than listed publicly, allowing us to guide you thoughtfully based on your event needs.
Delivery & Logistics
Rental logistics are coordinated on a case-by-case basis and outlined clearly once your inquiry is approved.
Details regarding delivery, pickup, rental windows, and care expectations will be shared prior to confirmation so there are no surprises. Our goal is to make the experience smooth, respectful, and well-supported on both sides.
Care of Rental Pieces
Each piece in the House’s rental collection is selected and maintained with care. We ask that all rental items be handled respectfully and returned in the condition they were received.
Care guidelines will be provided with your rental agreement to ensure clarity and ease. This allows us to preserve the integrity of each piece and continue offering them for future gatherings
Is This the Right Fit?
Our tabletop rentals are best suited for gatherings that value thoughtful design, layered details, and intentional presentation.
If you’re seeking high-volume, budget-focused, or last-minute rentals, this may not be the best fit — and that’s okay. The House exists to support celebrations rooted in care, beauty, and presence.
Next Steps
If this approach feels aligned and you’re ready to explore availability, we invite you to submit a rental inquiry.
House of Terrie Nelson
a house devoted to artful gathering.