Shipping policy
Shipping & Returns
At House of Terrie Nelson, every order is thoughtfully prepared with care. Whether you're receiving a seasonal collection, paper goods, or a handcrafted product, we want your experience to feel just as special as the items inside.
Order Processing
Most orders are processed within 3–5 business days.
Limited-edition collections, pre-orders, and seasonal releases may require additional processing time. Estimated shipping timelines will be noted on the product page when applicable.
Orders are processed Monday through Friday, excluding holidays.
Shipping
We currently ship throughout the United States.
Shipping rates are calculated at checkout based on your order and destination.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Wonder & Whimsy Collections
Because Wonder & Whimsy is thoughtfully assembled in small batches, each edition is prepared with great care.
If you purchase a pre-order or monthly edition, shipping dates will be communicated at the time of purchase.
Contents may vary slightly from product photography while maintaining the overall theme and quality of the collection.
Lost or Delayed Packages
Once your package has been handed to the shipping carrier, House of Terrie Nelson is not responsible for delays, lost packages, or carrier-related issues.
If your package appears to be lost, we recommend contacting the shipping carrier first. If you need additional assistance, we're happy to help where we can.
Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your order.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before being resent.
Returns & Exchanges
Due to the nature of our products—including handmade goods, paper products, seasonal collections, limited editions, and digital items—all sales are final.
We do not accept returns or exchanges unless an item arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We'll review your request and work with you to provide an appropriate resolution, which may include a replacement or store credit.
Digital Products
Due to the immediate nature of digital downloads, all digital purchases are non-refundable.
Questions?
We're always happy to help.
For questions regarding your order, please contact us at:
hello@houseofterrienelson.com
Thank you for supporting House of Terrie Nelson. Every purchase helps us continue creating thoughtful products and meaningful experiences for families.